Reference

Legal Framework That Protects Your Account

Your account on odidigo is yours to control. We're transparent about how we handle your deposits, withdrawals, personal information and your rights when you play with us.

Account OwnershipPayment SecurityData HandlingYour RightsSupport Access

Explore the Lobby Read FAQ

Where We Operate and What Applies

odidigo Service availability depends on jurisdiction. Users are responsible for checking local law before access.

odidigo operates within the scope where local law permits. Your access and ability to deposit, withdraw and play depends on local law. We follow regional payment frameworks — DANA, OVO, GoPay and QRIS transactions are processed according to local financial regulations and Indonesian banking standards. When

1
you open your account, you confirm you meet the eligibility requirements in your region. Your account is non-transferable and remains your sole property; we do not claim ownership of your wallet balance or game history. All disputes, account suspension decisions and policy changes are subject to
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the terms you accept when you register.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US DIRECTLY

How to Contact Us on Legal Matters

If you have a question about our policies, your account rights, data handling or any legal concern, our support team is available.

Live Chat Support Open a live chat from the lobby footer. Available during extended hours. Our team will address your legal query or escalate it to our compliance officer if needed.

Email Support Send your legal inquiry to our support email. Include your account ID and a clear description of your concern. We respond within one business day.

In-App Help Centre Browse our Help section directly in the app or on mobile. Search for topics like account closure, data requests or payment disputes.

DATA & SECURITY DETAILS

How We Protect Your Information and Account

Your data security is built into how odidigo operates. We encrypt all traffic between your device and our servers using industry-standard protocols.

Account Encryption

All login credentials and transaction data are encrypted end-to-end. Your password is hashed and never stored in plain text. Withdrawals require re-verification of your payment method.

Identity Verification

We confirm your identity before processing your first withdrawal. This protects both you and our payment partners — DANA, OVO, GoPay and QRIS all require verified accounts.

Data Retention Policy

Active account data is retained for the duration of your membership. Closed accounts are archived for 12 months per local law, then securely deleted.

Cookie & Tracking Use

We use session cookies to remember your login state and payment preferences. Analytics cookies help us spot fraudulent activity. You can manage cookie settings in your browser.

Your Data Rights

You can request a full export of your account data, ask us to delete certain information, or update your profile. Submit a data request via live chat and we'll process it within 14 days.

Compliance Officer Contact

For serious data or legal concerns, escalate your case to our compliance team. Email includes your account ID and detailed description. Response within 5 business days.

Your Legal Questions, Answered

Below are answers to the questions we hear most often about account ownership, data handling, payment safety and your rights on odidigo.

Your account remains yours indefinitely. Inactive accounts are not deleted automatically. If you want to close it permanently, submit a closure request through support. We'll process it and archive your data according to local retention law.

Yes. Submit a data export request via live chat or email support. Include your account ID. We'll prepare a secure download containing your transaction history, deposit and withdrawal records, and account details within 14 days.

Payment details are encrypted immediately upon entry. We never store your full card number or banking password. DANA, OVO, GoPay and QRIS credentials are handled by each provider's secure gateway. Your wallet balance lives on our encrypted servers.

We may suspend your account if we detect fraud, policy violation or a regulatory trigger. You'll receive notice explaining the reason. You can appeal the decision through support. Closure requests are processed within 48 hours and your remaining balance is returned to your registered payment method.

Your wallet balance is entirely yours. We hold it in trust; we have no claim to it. When you withdraw, we return it to your registered DANA, OVO, GoPay or QRIS account. If your account closes, any remaining balance is refunded to you within 5 business days.

We retain archived account data for 12 months after closure to comply with local law and prevent fraud. After 12 months, your personal information is securely deleted. Transaction records may be kept longer if required by regulation.

Yes. Open a support ticket with your transaction ID and reason for dispute. Our team will investigate within 3 business days. If the issue involves your payment provider — DANA, OVO, GoPay or QRIS — we'll coordinate with them to resolve it.

Legal Framework That Protects Your Account

How to Contact Us on Legal Matters

How We Protect Your Information and Account

Account Encryption

Identity Verification

Data Retention Policy

Cookie & Tracking Use

Your Data Rights

Compliance Officer Contact

Your Legal Questions, Answered

01 What happens to my account if I don't log in for a long time?

02 Can I export a copy of my account history and personal data?

03 How is my payment information stored and protected?

04 What's your policy on account suspension or closure?

05 Who owns the money in my wallet — me or odidigo?

06 How long do you keep my data after I close my account?

07 Can I dispute a withdrawal or payment transaction?

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