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Terms & Conditions That Protect Your Play

When you open an account on odidigo, you're entering into a straightforward agreement about how deposits work, what happens when you withdraw, and how we keep your data…

Account ownership and eligibilityPayment and withdrawal rulesData handling and security
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odidigo Terms & Conditions That Protect Your Play
REACH US DIRECTLY

How to Contact Us About Your Terms

We've set up multiple channels so you can ask questions, report a breach, or request changes to your account under our terms.

Live chat Open the chat widget in the lobby during business hours. Our team will answer policy questions, explain terms you're unsure about, and help process any formal requests you make.
Email support Send us a message at [email protected] with your account details and question. We aim to respond within 24 hours with a clear answer or next step.
Account settings Log into your account, open Settings → Privacy & Terms, and you'll find a Data Request form. Use this to ask for a copy of your data or request changes to what we hold.
HOW WE PROTECT YOU

Data Handling and Account Security Under Our Terms

These terms explain how odidigo keeps your account and personal information secure. We use encryption on all logins and payment transfers, store your data on servers in regulated data centres, and retain…

Encryption

All logins and deposits are encrypted end-to-end. Your DANA, OVO, GoPay and QRIS transactions are processed through secure payment gateways certified by local banking standards.

Data retention

We keep account records for the duration required by Indonesian law. After your account closes, we retain transaction history for dispute resolution and tax compliance, then delete personal details.

Cookie policy

Our terms include details on cookies we use — performance tracking, login persistence, and fraud prevention. You can manage these in your browser settings without affecting core account function.

Third-party sharing

We share your data only with payment processors (DANA, OVO, GoPay, QRIS operators) and licensed financial auditors as required by law. We do not sell or broker your personal information.

Account closure

You can request account closure anytime via Settings → Account Closure. Once submitted, your account is suspended for 7 days, then closed permanently. You can withdraw your balance during this period.

Dispute resolution

If you dispute a charge or withdrawal, submit a claim through Support within 30 days. We'll investigate and respond with evidence or a refund within 10 business days.

Frequently Asked About Our Terms

You must be of legal age where local law permits, and provide accurate personal information. Your date of birth, email and phone number must match your identity documents. We verify this during account creation. If we discover false information, we may suspend your account.

Yes. In Settings → Profile, you can update your email, phone number and password anytime. Legal name and date of birth are locked after account creation for security and compliance. To change these, contact our support team with a photo ID.

Breaches range from minor (incorrect information during signup) to serious (collusion, money laundering attempts). We'll send you a warning or, for serious breaches, suspend your account, withhold funds, and report to relevant authorities where local law requires it.

We retain transaction records and basic account data for the period required by Indonesian law (typically 5–7 years for financial compliance). Personal details like your phone number and email are deleted within 30 days unless a dispute is active.

No. Our terms explicitly prohibit selling personal data to third parties. We share information only with payment processors (DANA, OVO, GoPay, QRIS) for transaction processing and with auditors as required by law.

Deposits via DANA, OVO, GoPay and QRIS are instant or clear within one minute. Withdrawals require verification (we'll ask for ID confirmation if it's your first withdrawal) and usually clear within 2–4 hours. Amounts must exceed our minimum and we may reject requests if we suspect fraud.

We can suspend an account immediately if we detect fraud, money laundering, or serious breach of terms. In less urgent cases, we'll contact you and give you 7 days to respond. You have the right to appeal through our support team within 14 days of closure.

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