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How odidigo Keeps Your Account Safe

When you open an account with us, your personal information and payment details stay encrypted and separate from public view.

Data encrypted end-to-endPayment info isolated from gameplay logsWithdrawal verification on fileAccount access from Bandung to across Indonesia
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odidigo How odidigo Keeps Your Account Safe
REACH US DIRECTLY

How to Contact Us About Your Privacy

If you have questions about how we use your data, want to request a copy of your information, or need to update your privacy settings, our support team is here to help.

Live Chat Available 09:00–23:00 (Jakarta time). Open your account and tap Support in the menu to reach our team directly about data access or deletion requests.
Email Support Send privacy questions to [email protected]. Include your account email and what you'd like to request — we'll reply within two business days.
Account Settings Update your communication preferences, verify your phone number or change your email from the Account menu inside the lobby without contacting support.
DATA SECURITY LAYERS

How We Protect and Store Your Information

Every login, deposit and withdrawal is logged and cross-checked against our fraud database to catch unusual patterns before they reach your wallet. Your password is hashed and never stored in plain text.

Encryption Standard

All data in transit and at rest uses AES-256 encryption. Payment corridors through DANA, OVO, GoPay and QRIS are routed through tokenized gateways so card numbers never touch our servers.

Session Cookies

Cookies store your session ID and language preference on your device. They expire after 30 days of inactivity. Turn them off in your browser at any time; you'll simply be asked to log in again next visit.

Two-Factor Verification

Large withdrawals above 5,000,000 IDR trigger a one-time code sent to your registered phone number. Verify it in the withdrawal page to confirm the transaction is genuine.

Account Access Logs

Every login from a new device or IP address is recorded and shown in your Account > Security history. You can revoke access or flag suspicious logins immediately.

Data Retention Rules

Payment history is kept for seven years for tax and compliance purposes. Game history and session logs are deleted after 24 months of zero activity. You can request early deletion anytime.

Privacy Change Requests

Want your data removed before the standard retention window? Email [email protected] with your account email and explain your request. We'll respond with next steps within 48 hours.

Privacy Policy Questions Players Ask

Here are the real questions we hear most often about how your information moves through odidigo, what happens to it after withdrawal, and how you take control of your own data.

Yes. Open your account, head to Account > Privacy, and tap Download My Data. We'll compile a file of your registration details, login history, payment records and game activity. It typically arrives in your email within 24 hours. You can also contact [email protected] and ask for a manual copy.

When you request account closure from Settings > Close Account, we stop new logins immediately. Payment records stay on file for seven years for tax compliance where local law permits. Game history and personal details are deleted after 24 months if you don't reopen the account. You can request faster deletion anytime by emailing support.

We do not sell your data. We share it only with payment processors (DANA, OVO, GoPay and QRIS partners) to clear your deposits and withdrawals, and with our fraud-detection vendor to catch suspicious patterns. We never share your data with advertisers, affiliates or marketing firms without your explicit written permission.

Cookies on your device store only your session ID and language. You can delete them anytime from your browser settings — look for Privacy or Cookies under Settings. If you clear them, you'll stay signed out and will need to log in again next time. The cookies don't follow you across other websites.

Yes, for verification and withdrawal purposes. Your bank account number is encrypted and stored separately from your password. When you withdraw, we match the destination account against your original registration to prevent fraud. You can add or remove saved payment methods from Account > Payment Methods anytime.

Check Account > Security History to see all logins and device types. If you see an unfamiliar login, tap Revoke Access next to it immediately. Then email [email protected] with a description of when you noticed it. We'll freeze the account pending your confirmation and review the activity for fraud.

Yes. Our policy aligns with Indonesia's data-protection standards. How we handle specific requests depends on local law. If you're in a region with special data rights, contact [email protected] and we'll explain what applies to your account and how to exercise those rights.

Related Pages

odidigo Indonesia FAQ Register About Us odidigo Login